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Washington State University Office of the Provost

Polices Policies and Procedures

WSU Grievance Procedures

Purpose

The Office of the Provost is committed to treating all members of the University community fairly in regard to their personal and professional concerns. The primary objective of the student grievance guidelines are to ensure that concerns are promptly dealt with and resolutions reached in a fair and just manner.

Summary of Program Integrity Rules

United States Department of Education Regulation 34 CFR 600.9, the “Program Integrity Rule,” was adopted to ensure that students have the opportunity to voice concerns relating to programs offered by postsecondary educational institutions authorized under Title IV of the Higher Education Act, as amended. The regulations require states to provide the opportunity for students to lodge the following types of complaints:

  • Allegations of state consumer protection violations, including, but not limited to fraud and false advertising.
  • Allegations that state laws or rules addressing the licensure of postsecondary institutions have been violated.
  • Allegations regarding the quality of education or other accreditation requirements.

In compliance with Federal Program Integrity Rule, the Washington State University (WSU) has listed multiple alternatives for individuals who wish to submit complaints regarding the above. WSU expects that any student complaint will be filed in accordance with any procedures currently in place at the institution before resolution is sought from a state agency or the University’s accreditation body.

Definition

For these purposes, a complaint is defined as dissatisfaction or disagreement with any decision or action that affects Washington State students. Complaints covered by policies already in place (e.g., student employment, grade appeals, sexual harassment, discrimination, student conduct, etc.) are excluded from these guidelines.

Where to File Your Complaint

Washington State University (WSU) seeks to resolve all student concerns in a timely and effective manner. Resources are available for the resolving of a current or prospective student grievance. Complaints associated with WSU should be directed to the appropriate university office or department.

If a student feels their concerns have not been adequately addressed through the established WSU processes, they may contact the Washington Student Achievement Council, which has authority to investigate student complaints having to do with the University not following published policy or state law. Find more information regarding the WSAC Student Complaint process.

Student Grievance Resources

Washington State University seeks to resolve all student concerns in a timely and effective manner. To that end, the following contact information and resources are available to facilitate the resolution of a student grievance.

There’s a separate process for WSU graduate students

If a student has exhausted the avenues provided by WSU and the complaint has not been resolved internally, the Washington Student Achievement Council (WSAC) has authority to investigate student complaints having to do with the University not following published policy or state law.

Recommended Content of Complaint

In order to facilitate effective response, initial complaints should include the complainant’s full name, address, and contact information, including email and telephone number. Complaints should specify enrollment status, i.e. whether the complainant is a current, former or prospective student. The description of the complaint should include dates and college officials that were involved or have been contacted. Any supporting documentation, such as emails or other correspondence, should be included in order to help others understand the events leading to the complaint. Last, the complainant should state what, if any, remedy is sought.

Washington State University