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Washington State University Office of the Provost

Initiatives Student Success


Frequently Asked Questions

  1. Who uses the Student Success Collaborative?
    The Student Success Collaborative is used by academic advisors throughout the WSU system. See the full list of WSU user groups.
  2. How do I access the SSC platform?
    Make sure your FERPA training is up to date, then ask your appointing authority to make a formal request for access by submitting the excel request form to, with cc to Fran Hermanson. Once activated, you will receive an activation email from EABAdmin allowing you to set up your password. Once you have done so, you can access the SSC platform at using your WSU email address and newly-created password.
  3. What are “success marker” courses?
    Success marker courses are selected by faculty and administration and a student’s performance level in the success marker course can provide an early gauge of future performance in a given major to advisors. If a student does not perform well or does not complete a success marker course within the established credits threshold, a notification is triggered and the advisor can intervene.
  4. How do I create a worklist?
    Click here ( ) for a tutorial on how to create a worklist in the SSC.
  5. How often is the system’s information updated?
    Information is updated each day at 6 a.m. (PST). Updates reflected in MyWSU may not be available in the SSC until the following day.
  6. Who can I contact at WSU if I have more questions, or want more information?
    Email Student Success Collaborative specialist Joe Hewa at or SSC facilitator Rebecca Van de Voord at more, check out EAB’s FAQ.If you can’t find answers to your questions, please email us at

    Return to the Student Success Collaborative homepage 
Washington State University